ATL Info Tech Company presents a multi-functional call center system. The software includes all the features required for both inbound and outbound calls, including Automatic Call Forwarding (ACD), Interactive Voice Response (IRR), Virtual Terminal Management, Callback - Call Back, Callback, Notification, Automatic dialer and more.
The software has been intended for all kinds of enterprises and organizations in both private and public sector. Easy user panel can be configured in a convenient way, be integrated in an easy way with the other systems, as well as Customer Relations Manager and be installed as per the customer requirements in a short period of time transfers the system to an efficient and necessary solution with its affordable prices and license conditions.
The system has a hidden reporting module and interactive dashboards section to measure the key performance indicators of the call center. Reports are standard call center reports, and new reports can also be added to the system in accordance with customer requirements.