It is time to advance your Contact Center with no hardware
ATL Tech presents a multi-functional Contact Center system. The software includes all the features required for both inbound and outbound calls.
Interactive Voice Response
Allows an automated system to interact with callers and helps route calls to relevant recipients. Provides the opportunity to get voice messages from callers via call.
Helps to direct coming calls to agents in the most convenient way to decrease call queue time.
Allows providing productive and more personal support to customers.
Eases the ordering process by fulfilling the customer information, selection of courier, and destination location.
Assists agents in accessing the right information about a customer's history to improve the overall customer satisfaction and experience.
Facilitates communication among administrators to maintain proper workflow.
Stitches together different, often disparate, subsystems making the product more comprehensive.
Offers three packages of monthly subscription for enterprises with different number of agents, support hours, reports and channels.
Helps to drive real-time insights, comprehensive and analytical reports.